It’s a long-believed concept that ‘the customer is always right’; and that if you provide excellence in customer service, your organisation will succeed. While there’s a great deal of truth in that concept, there’s another stage that many organisations don’t consider – their employees. You see, if your employees aren’t satisfied, it’s unlikely they’ll provide that great customer service you strive for. As a result, your organisation may suffer. That’s where an Employee Engagement Survey comes in.
Resona has experience in conducting Employee Engagement Surveys for a broad range of organisations, including commercial operations, government departments and not-for-profit organisations. We will work with you to structure an effective programme that measures employee satisfaction. And we’ll ensure that your employees can respond confidentially, giving them confidence in providing honest feedback. If you think about it, simply conducting an Employee Engagement Survey will help your team know that you’re trying to listen to them. It’s a great investment in the future of your organization.